The role
You're the voice of our clients' brands: answering questions, resolving issues and turning customers into fans. You handle email, live chat and calls with empathy and speed, and you take ownership until a problem is genuinely solved.
What you'll do
- 01Respond to customer queries across email, chat and phone
- 02Manage orders, returns and refunds end-to-end
- 03Resolve complaints with empathy and follow-through
- 04Gather feedback and collect testimonials and reviews
- 05Keep help docs and canned responses up to date
What we look for
- ›1+ years in customer service or support
- ›Warm, clear written and spoken English
- ›Patience and genuine problem-solving instinct
- ›Comfortable with shift work overlapping U.S. hours
- ›Reliable internet and quiet workspace
Desirable
- ◇Experience with helpdesk software
- ◇E-commerce or SaaS support background
Tools of the trade
ZendeskIntercomGorgiasSlackShopifyHubSpot
What we offer
More than a position
100% remote
Work from anywhere with a solid connection. No commute, ever.
USD compensation
Competitive salary paid in USD, on time, every month.
Performance bonuses
Hit your goals and share in the wins with quarterly incentives.
Paid training
Onboarding academy plus ongoing upskilling on the tools clients use.
Paid time off
Annual leave, sick days and local holidays. Rest is part of the job.
Real support
A dedicated ops team and team lead has your back from day one.